FAQ
Have a question about Metini products? Here you'll find all the answers in one place. We explain what 316L stainless steel is, how to choose the right bracelet or chain size, the returns and exchanges process, and how to care for your jewelry so it lasts for years. You'll also find details about shipping, warranty, payment, and pendant personalization. Check out our frequently asked questions before purchasing and buy with confidence.
Frequently asked questions
Can I order a product with payment on delivery?
Yes, when finalizing your order, simply select the appropriate InPost Kurier delivery option - cash on delivery, and then pay on delivery .
Can the shipment be tracked?
Yes – after shipping you will receive an email with a special link to track your order.
If for some reason you do not see the email, check your SPAM tab and then contact us.
Does 316L steel jewelry cause allergies?
316L steel is hypoallergenic and safe for most people, including those with sensitive skin.
What is the return or exchange process?
Use the "Exchanges/Returns" tab – we describe the entire process, time and conditions there.
Have a question or need support? Select the option that interests you.
Do you offer a lifetime warranty?
We offer a lifetime warranty on our chains. If your chain becomes damaged through regular use, we'll repair or replace it with an identical one at no extra cost.
The lifetime warranty covers a one-time repair or replacement of the chain. After the first repair or replacement, the product will no longer be covered by the warranty.
Damage includes:
-breaking the chain
-broken clasp
-falling gilding
Damage does not include:
-scratches on the chain clasp
-chain scratches
Can I return jewelry if I change my mind?
Yes, we want you to be completely satisfied with your shopping with us.
You have 14 days to return it without giving a reason.
Do you ship internationally?
Yes, simply select your shipping country when finalizing your order. International shipping costs PLN 29.90.
Can I buy in a stationary store?
We currently operate exclusively online.
What does 316L steel mean?
This is surgical steel, corrosion-resistant, non-abrasive and safe for skin.
Are bracelets and chains waterproof?
Yes, you can wear them in water. However, we recommend avoiding water solutions containing chlorine, salt, or strong detergents.
Do automatic watches require batteries?
No – they work thanks to a mechanism wound by the movement of the wrist (automatic).
Is the jewelry gift wrapped?
Yes – all products are shipped in an elegant METINI box, ready for gifting.
Can a pendant be added to the chain?
Of course – we offer chain + pendant sets, as well as pendants sold separately. When choosing a pendant and chain separately, we recommend checking whether the pendant fits the specific chain.
Information about the size of chains that fit a given pendant can be seen in the description of a specific pendant.
What weaves and sizes are available?
We offer the following weaves: royal, rope, cuban, figaro, tennis, franco, noble and imperial in various widths.